How to Factory Reset a DoorBird Device

A factory reset wipes a DoorBird intercom, video doorbell, or camera back to its out-of-box state. It's a powerful troubleshooting step — but it's also not something to do casually, since it clears configuration you may have spent time setting up. Here's when it makes sense, and how to do it safely.

When You Should Factory Reset a Device

Consider a factory reset when:

You're transferring the device to a new owner or moving it to a completely different property/network and want a clean slate
The device is unresponsive, stuck in a bad state, or won't reconnect to WiFi even after basic troubleshooting
You've lost or forgotten the local admin credentials and can't access the device's settings any other way
You're re-pairing the device to a different DoorBird account and the old pairing is causing conflicts

For smaller issues — a missed notification, a laggy live view, one user's RFID fob not scanning — a factory reset is usually overkill. Try a simple power cycle or check your app/firmware version first.

What Factory Reset Does and Doesn't Do

It will erase:

WiFi and network configuration (the device will no longer be connected to your router)
The local admin password, returning it to the factory default
Your user list, including any RFID key fobs or keypad codes you've programmed
Custom settings such as relay/output configuration, sensitivity settings, and app-level pairing to your DoorBird account

It will not affect:

Cloud-stored video recordings tied to your DoorBird account (these live on DoorBird's servers, not on the device, so a device reset doesn't delete your recording history)
Your DoorBird app account itself or its login credentials — factory resetting the hardware doesn't touch your online account
Physical mounting, wiring, or the device's firmware version, in most cases

In short: a factory reset clears the device's local memory of who it belongs to and who's allowed to use it — it doesn't touch your cloud account or your recorded footage.

Most DoorBird hardware includes a small physical reset control — often a recessed button or pinhole accessible from the back or side of the unit, sometimes behind the mounting plate. Exact placement varies by model, so check the quick-start guide that shipped with your specific device if you're not sure where to find it.

Make sure the device is powered on and has been running normally for at least a minute or two.
Locate the reset button or pinhole for your model.
Press and hold it for an extended period — DoorBird devices generally require a long hold (commonly in the 10–20 second range) rather than a quick tap, to distinguish a factory reset from an accidental bump.
Watch for a visual cue from the device — an LED change, a status light pattern, or an audible chime — signaling the reset has been accepted.
Release the button and give the device a minute or two to reboot. It will come back up in its original out-of-box state, broadcasting its own setup WiFi network just like when it was new.

From here, you'll need to go through initial setup again: connect the device to your WiFi, pair it to a DoorBird account, and rebuild your user list and settings from scratch.

Before You Reset: A Quick Checklist

Note down your current WiFi network name and password — you'll need to re-enter them.
If you maintain a list of RFID fobs or keypad codes, write them down if you plan to re-add them after the reset.
Confirm you actually need a full reset rather than a simple reboot or app-level reconfiguration — a reset is not reversible once completed.

Still need help? Submit a support ticket and our team at DB Store USA will walk you through it.