User/device cannot be added for the live view?

We ship all DoorBird IP video door stations with administration access (e.g. abcdef0000) and one pre-configured app user (e.g. abcdef0001) to be able to quickly install the device and test it.

For an easy input of the data, QR codes are available on the document "Digital Passport" that are valid until the user data in the DoorBird App administration was changed.

Error message "Adding failed":

Please check whether the device is online according to the online check:
https://www.doorbird.com/checkonline
If the device is displayed as "offline", please connect the device according to the manual/Quick Start Guide before adding a user.

Error message "Wrong authentication data":

If the DoorBird IP video door station is "online" according to the online check (https://www.doorbird.com/checkonline), but the DoorBird app displays the error message when adding the app user for the live view, 99% of the time the pre-configured app user (e.g. abcdef0001) has been changed/removed or the shared user credentials were incorrect.

The administrator of the device can create new credentials:
DoorBird App: Settings → Administration → Login → Users → Settings
Webadmin: https://webadmin.doorbird.com → Login → Users → Settings

a) If the app user (e.g. abcdef0001) no longer exists, please create a new user, write down the username and password and then add it by entering it manually. 

b) If the app user (e.g. abcdef0001) exists, but the password is different from the Digital Passport document, set a new password and use the new credentials to add the user.

Hint: Use the e-mail or PDF function when creating a new user/password to generate a new QR code for the user. This is an easy way to share credentials.

If it is not possible to log in to the administration of the DoorBird App, although the unit is "online", we recommend a reset.