Setting Up Keypad Access Codes on Your DoorBird

DoorBird video door stations with a built-in or add-on keypad let you give people numeric PIN codes instead of a physical key or fob. This is useful for cleaning crews, short-term renters, delivery staff, or family members who just need to punch in a code and walk in. Below we cover how codes work, how to add, edit, and delete them, and how to read the keypad's usage history so you always know who came and went.

How keypad codes work

Each code you create is tied to one specific door station (or shared across stations if your setup links multiple units together) and is checked locally by the device, so it still works even if your internet connection is briefly down. A code can typically be set to trigger the door relay directly, or to trigger a separate relay controlling a gate, garage door, or elevator, depending on how your installer wired the unit. Most DoorBird keypad-equipped units support a meaningful number of independent codes, so you can assign a distinct code per person rather than sharing one code for everyone — that's what makes the history log useful later.

Adding a new keypad code

1. Open the DoorBird App and sign in with an account that has administrator rights on the door station (see our article on user permissions if you're not sure which type of account you have).
2. Go to the settings area for the specific door station you want to manage, then open the section for keypad or PIN administration.
3. Choose the option to add a new code.
4. Enter a numeric code. Avoid obvious sequences (1234, 0000) and avoid reusing a code that's already assigned to someone else on the same unit.
5. Give the code a label or name (e.g., "Cleaner — Tuesdays" or "Mom") so it's identifiable later in the history log.
6. If your unit supports scheduling, set any time restrictions — for example, a code that only works on weekdays, or one with an expiration date for a short-term guest.
7. Save the code. It typically syncs to the physical keypad within a few seconds to a minute.

Editing an existing code

1. In the same keypad administration section, select the code you want to change.
2. You can usually update the label, the schedule, or replace the digits entirely. If you only need to change who's using a code, it's often simpler to just rename it rather than issue a brand-new number.
3. Save your changes and confirm the update synced to the device.

Deleting a code

1. Select the code you want to remove from the keypad administration list.
2. Choose delete or remove, and confirm.
3. The code stops working immediately once it syncs to the unit — there's no need to physically reset anything at the keypad itself.

Best practice: delete a code as soon as someone no longer needs access (an ex-employee, a contractor who finished the job, a guest who checked out) rather than leaving unused codes active.

Reading the keypad history log

The history log records every time a code is entered at the keypad, whether the entry was successful or not, and which labeled code was used. This gives you an audit trail without needing a camera clip for every entry.

• Timestamp — the date and time the code was entered.
• Code label — the name you assigned when you created the code, so you can tell at a glance who came in.
• Result — whether the entry unlocked the door or was rejected (wrong code, expired code, or a code outside its allowed schedule).

You'll find this log in the same keypad or access section of the device settings in the app. If you notice repeated failed attempts you don't recognize, it's worth reviewing which codes are currently active and rotating any that may have been shared beyond who you intended.

Still need help?

If your keypad isn't syncing new codes, isn't responding to any code, or you're not seeing a history log for your unit, submit a support ticket and our team will help you troubleshoot.