Adding and Managing Users on Your DoorBird Account

Most households and businesses need more than one person to be able to answer the door, see who's outside, or unlock it remotely — but not everyone should necessarily be able to change device settings or manage everyone else's access. DoorBird lets the account owner add additional users with a more limited set of permissions. Here's how adding users works and what the practical differences are between an owner/administrator and an added user.

Owner/administrator vs. added user

The person who originally set up the door station is the account owner, with full administrator rights. Administrators can typically:

• Add, edit, and remove other users
• Change device settings — network configuration, relay behavior, motion detection, and so on
• Manage access credentials — keypad codes, RFID fobs, fingerprints, and Bluetooth keyfobs
• View and manage recorded video and event history

Users the administrator adds generally get the day-to-day functionality — receiving call notifications, viewing the live video feed, talking through the intercom, and unlocking the door — without administrator-level control over the device itself. Depending on your DoorBird app version and unit, an administrator may also be able to grant an added user broader permissions individually, so it's worth reviewing each user's specific access level rather than assuming everyone added has identical rights.

Adding a new user

1. Open the DoorBird App and sign in with the administrator (owner) account.
2. Go to the account or user management section — this is usually separate from individual device settings, since a user can potentially be granted access to more than one door station.
3. Select the option to add a new user.
4. Enter the person's email address or the identifier your app version uses to invite them.
5. Choose which door station(s) they should have access to, if you manage more than one.
6. Send the invite. The new user typically needs to accept it and set up their own login credentials before they can start using the app.

Managing existing users

• Reviewing access: Periodically check the user list, especially after a household or staffing change, to confirm everyone listed still needs access.
• Removing a user: Select the user from the list and choose remove or revoke access. This takes effect immediately and does not require the removed person to do anything on their end.
• Adjusting permissions: If your setup supports granular permissions, you can typically edit what a specific user can see or do without removing and re-adding them.

As a general practice, treat user accounts the same way you'd treat physical keys or RFID credentials: add them deliberately, label who they belong to, and remove them promptly when someone no longer needs access — whether that's a former roommate, a past employee, or a tenant who's moved out.

Still need help?

If an invited user isn't receiving their invite, can't accept it, or you're seeing unexpected permission behavior, submit a support ticket and our team will help you sort out account access.