Setting Up the Fingerprint Reader on Your DoorBird

DoorBird door stations equipped with a fingerprint module let people unlock the door with a fingertip instead of a code, fob, or app tap. It's a convenient option for households and small offices where you want quick, keyless entry without handing out physical credentials that can be lost or copied — and because matching happens on the module itself, it keeps working even during a brief internet outage. Here's how enrollment and removal generally work, plus how to keep recognition reliable over time.

Before you start

• Make sure the sensor surface is clean and dry — oil, moisture, or dirt on the reader is the most common cause of a failed enrollment or inconsistent recognition later.
• Enroll fingers one at a time, and consider enrolling more than one finger per person (e.g., both index fingers) as a backup in case one is injured, bandaged, or the read angle is inconsistent on a given day.
• You'll need administrator access to the door station in the DoorBird App to add or remove fingerprints.

Enrolling a new fingerprint

1. Open the DoorBird App and sign in with an administrator account.
2. Go to the settings for the door station with the fingerprint module, and open the fingerprint administration section.
3. Select the option to enroll a new fingerprint.
4. Follow the on-screen or on-device prompts, which typically ask you to place the same finger on the sensor several times in slightly different positions. The module builds a composite read from these scans so it can recognize the finger reliably from different angles later, rather than relying on one exact placement.
5. Once enrollment completes successfully, label the entry with the person's name so it's identifiable in the list later.
6. Save, and test the new fingerprint at the door to confirm it unlocks reliably before considering the setup finished.

If enrollment keeps failing partway through, try a different finger, make sure the finger and sensor are both clean and dry, and press with even, moderate pressure rather than a light tap or a hard press. Very dry, cold, or wet skin is one of the most common reasons a scan won't complete — a quick rub of the hands or drying off before you try again often solves it.

Keeping recognition reliable over time

Fingerprints can become harder for a sensor to match as skin changes — from cuts and calluses to seasonal dryness — even for someone who enrolled successfully months earlier. If an enrolled finger that used to work reliably starts getting rejected more often, don't keep hammering the same finger against the sensor hoping it'll catch. Delete the old entry and re-enroll that finger fresh; a new enrollment captures the finger's current condition rather than trying to match against an outdated read. For anyone whose print is prone to this — manual laborers, for example, or anyone who works with their hands outdoors — it's worth also keeping a backup credential active, such as a keypad code or RFID fob, so a bad-recognition day never leaves them locked out.

Removing a fingerprint

1. In the fingerprint administration section, find the labeled entry you want to remove.
2. Select delete or remove, and confirm.
3. The fingerprint is deactivated immediately at the sensor — there's nothing to reset physically at the door station.

Remove a fingerprint whenever someone no longer needs access — the same way you'd delete a keypad code or an RFID credential — rather than leaving old entries active indefinitely.

Still need help?

If the sensor won't complete enrollment, is inconsistently recognizing an enrolled finger, or you're not seeing the fingerprint administration section for your unit, submit a support ticket and we'll help you troubleshoot.